Please read these Terms and Conditions carefully before using our services. By accessing our website or engaging our services, you agree to be bound by these terms. If you do not agree, please do not use our services.
Acceptance of Terms
By accessing the website at https://shivatechinnovations.ct.ws or by engaging Shiva Tech Innovations for any service, you confirm that you have read, understood and agree to be bound by these Terms and Conditions and our Privacy Policy.
These terms apply to all visitors, clients and anyone who accesses or uses our services. We reserve the right to update these terms at any time. Continued use of our services after changes constitutes your acceptance of the revised terms.
ℹ️ If you are entering into these terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these terms.
Services Description
Shiva Tech Innovations provides digital services including but not limited to:
- Website Design and Development (static, dynamic, e-commerce, portals)
- Domain Registration and Web Hosting
- MSME Udyam Registration and Government Certifications
- GST Registration and Compliance
- ISO Certification Assistance
- Digital Marketing (SEO, Google Ads, Social Media Management)
- Payment Gateway Integration
- Custom Software and Mobile Application Development
- Annual Maintenance Contracts (AMC)
The specific scope, deliverables, timeline and pricing for each project are defined in a separate proposal or work order agreed upon before project commencement.
Client Obligations
As a client, you agree to:
- Provide Accurate Information: Supply complete, accurate and up-to-date information required for service delivery, including business details, content, images and credentials.
- Timely Response: Respond to our communications, provide feedback and approve deliverables within reasonable timeframes. Delays in client response may result in project timeline extensions.
- Content Ownership: Ensure that all content, images, logos and materials you provide are either owned by you or you have the legal right to use them. You indemnify us against any claims arising from third-party IP violations.
- Legal Compliance: Use our services only for lawful purposes and in compliance with all applicable Indian laws and regulations.
- Account Security: Maintain the confidentiality of any login credentials we provide and notify us immediately of any unauthorized access.
- Payment: Make payments as per the agreed schedule. Non-payment may result in suspension or termination of services.
Payment Terms
All prices are quoted in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise.
- Advance Payment: A minimum of 50% advance payment is required before project work begins. The remaining balance is due before final delivery or go-live.
- Recurring Services: Hosting, domain renewals, AMC and monthly retainers must be paid before the renewal date. We will send reminders 30 days prior.
- Late Payment: Accounts overdue by more than 15 days may result in service suspension. A late payment fee of 2% per month may be applied on outstanding amounts.
- Payment Methods: We accept UPI, bank transfer (NEFT/IMPS/RTGS), debit/credit cards and Razorpay online payments.
- Invoices: GST invoices are issued for all payments. These are valid for input tax credit claims.
- Price Changes: We reserve the right to revise our pricing. Existing contracts will not be affected by price changes during the agreed contract period.
⚠️ Work will not commence or continue if payments are significantly overdue. We reserve the right to withhold deliverables until outstanding dues are cleared.
Delivery & Timelines
We are committed to delivering projects within the agreed timelines. However, the following conditions apply:
- Timeline Estimates: All timelines provided are estimates based on timely client cooperation and content provision.
- Client Delays: If the client fails to provide required content, approvals or feedback within 7 working days, the timeline will be extended accordingly. We are not liable for delays caused by client inaction.
- Scope Changes: Any changes to the agreed scope after work has commenced may affect timelines and pricing. Changes must be agreed upon in writing.
- Force Majeure: We are not liable for delays caused by circumstances beyond our reasonable control, including government actions, natural disasters, internet disruptions or third-party service failures.
- Delivery Method: Digital deliverables will be provided via email, client portal or secure file transfer as appropriate.
Intellectual Property
Client-Owned Work: Upon receipt of full payment, all custom-developed website code, designs and creative assets created specifically for the client become the property of the client.
Our Pre-existing Assets: Any tools, frameworks, plugins, templates, libraries or methodologies we use that existed before your project remain our intellectual property or that of their respective owners. We grant you a licence to use these as part of your project.
Portfolio Rights: We reserve the right to display completed work in our portfolio, case studies and marketing materials, unless the client requests confidentiality in writing.
Third-Party Assets: Any third-party stock photos, fonts, icons or plugins included in a project are subject to their respective licences. We will inform you of any licences requiring separate purchase.
💡 Important: Intellectual property rights transfer only after full and final payment of all invoices related to the project.
Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This includes:
- Business strategies, financial information and trade secrets.
- Login credentials, API keys and access details.
- Client data, customer lists and internal processes.
- Any information explicitly marked as confidential.
Confidentiality obligations survive the termination of our working relationship for a period of 3 years. Information that is publicly available or independently developed is not subject to these restrictions.
Limitation of Liability
Shiva Tech Innovations shall not be liable for any indirect, incidental, consequential or punitive damages arising from the use of our services, including but not limited to:
- Loss of business, revenue, profits or data.
- Downtime caused by third-party hosting providers or internet disruptions.
- Security breaches caused by client negligence or third-party attacks.
- Errors or inaccuracies in government-portal submissions caused by incorrect client information.
- Rejection of applications by government authorities (MSME, GST, ISO) for reasons beyond our control.
Our total liability in any matter related to our services shall not exceed the amount paid by the client for the specific service that gave rise to the claim.
⚠️ We strongly recommend clients maintain their own backups of all important data, content and credentials. We are not liable for data loss caused by hosting failures or third-party services.
Termination
By Client: You may terminate a service engagement by providing 30 days written notice. Payments for work completed up to the termination date are non-refundable. Any advance payments for work not yet started will be refunded as per our Refund Policy.
By Shiva Tech Innovations: We reserve the right to terminate services immediately and without prior notice if:
- Payment obligations are not met after reasonable reminders.
- The client engages in abusive, threatening or illegal behaviour.
- The client uses our services for illegal, fraudulent or unethical purposes.
- Continued provision of services would violate applicable laws.
Upon termination, we will provide the client with all completed deliverables that have been paid for. Unpaid work will not be released.
Dispute Resolution
We believe in resolving disputes amicably and in good faith. If a dispute arises:
- Direct Resolution: Contact us first at support@shivatechinnovations.in. We will make every effort to resolve the issue within 15 working days.
- Mediation: If direct resolution fails, both parties agree to attempt mediation through a mutually agreed mediator before pursuing legal action.
- Arbitration: If mediation fails, disputes shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India.
ℹ️ The seat of arbitration shall be Nagpur, Maharashtra, India. The language of proceedings shall be English.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any legal proceedings arising from these terms shall be subject to the exclusive jurisdiction of the courts in Nagpur, Maharashtra, India.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
Contact Us
If you have any questions about these Terms and Conditions, please contact us: